Overview
Integrated Software Solutions LLC ("we," "us," or "our") operates integratedss.net. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or submit a consultation request.
By using this website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect the following categories of personal information from two groups: (1) roofing contractors and business contacts who interact with our website or services, and (2) homeowners whose information is submitted through our lead generation campaigns.
Contractor and business contact data — name, email address, phone number, company name, business address, and service area county collected when you fill out our contact or onboarding forms, or interact with our website.
Homeowner lead data — name, phone number, address, and other contact information submitted through Meta lead generation forms or our inspection booking system. This data is collected on behalf of our contractor clients for the purpose of booking roofing inspections. Homeowners who submit their information through our campaigns consent to be contacted for that purpose.
Payment data — billing information collected and stored by Stripe on our behalf; we do not store full card numbers.
Device and usage data — IP address, browser type, operating system, referring pages, and site interaction data collected automatically when you visit our website.
Market analysis data — counties entered into our market analysis tool and associated email addresses submitted to receive results.
Communications — emails, phone calls, and SMS messages you send to or receive from us.
We may also automatically collect non-personal information such as browser type, pages visited, and time spent on the site through standard web analytics tools.
How We Use Your Information
We use the information you provide to:
- Contact you regarding your consultation request
- Send non-marketing, service-related text messages and emails
- Send marketing and promotional messages (only if you have explicitly opted in)
- Book roofing inspections on behalf of our contractor clients (homeowner data only)
- Send appointment confirmations, reminders, and follow-up communications to homeowners who have consented
- Improve our website, services, and communications
- Comply with legal obligations
SMS & Text Message Communications
By providing your phone number and checking the SMS consent checkbox on our form, you agree to receive text messages from Integrated Software Solutions LLC. These may include appointment reminders, follow-up messages, and promotional content (if opted in).
Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
SMS consent information is not shared with third parties, except as necessary to provide SMS services (e.g., SMS delivery providers).
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device that help us understand how visitors interact with our site.
We may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
We do not use cookies to collect personally identifiable information without your knowledge.
Data Sharing & Third Parties
We do not sell your personal information to third parties. We do not share your personal information with third parties for marketing or promotional purposes.
To operate our services, your data may be processed by the following sub-processors: Stripe (payment processing), Twilio (SMS and voice communications), Resend (email delivery), Cal.com (appointment scheduling), n8n (workflow automation), Supabase (database and storage), Cloudflare (website hosting and delivery), and Meta Platforms (advertising and lead generation). Each of these providers processes data only as necessary to perform their function and is subject to their own privacy policies and terms.
Payment processing is handled by Stripe, Inc. When you provide a payment method at onboarding, your card data is transmitted directly to and stored by Stripe. Integrated Software Solutions LLC does not store or have access to your full card number. Stripe's use of your data is governed by Stripe's Privacy Policy.
We may disclose your information if required by law or to protect the rights, property, or safety of Integrated Software Solutions LLC or others.
Data Retention
We retain your personal information for as long as necessary to provide our services, maintain our business records, or as required by applicable law. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at the information below.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
Advertising Pixels & Tracking
Our website uses the Meta Pixel (Facebook Pixel), a tracking technology provided by Meta Platforms, Inc. The Meta Pixel collects data about your interactions with our website — including pages visited and actions taken — and transmits that data to Meta. This data is used to measure the effectiveness of our advertising campaigns, build audiences for future ads, and optimize ad delivery.
By using our website, you consent to the collection and transmission of this data to Meta. You can opt out of Meta's use of this data for advertising purposes through your Meta account settings or by visiting facebook.com/privacy/explanation.
We do not sell your personal information to Meta or any other third party. The Meta Pixel operates under Meta's own privacy policy, which governs how Meta uses data it receives.
Market Analysis Tool
When you use the market analysis tool on our website, we collect your county and, if provided, your email address. This information is used to assess market availability, generate audience estimates, and follow up with you regarding our services. County selections and associated email addresses may be stored in our systems and used for outreach purposes consistent with this policy.
Market size estimates and audience figures generated by this tool are sourced from third-party data and are estimates only. They are not a guarantee of performance. See our Terms of Service for the full market analysis disclaimer.
California Resident Rights
If you are a California resident, you have the right to request disclosure of the personal information we have collected about you, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information. To exercise any of these rights, contact us at info@integratedss.net.
Business Transfers
If Integrated Software Solutions LLC is involved in a merger, acquisition, asset sale, or other business transfer, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
Children's Privacy
Our services are intended solely for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that someone under 18 has provided personal information, we will delete it promptly. If you believe someone under 18 has submitted information to us, contact us at info@integratedss.net.